Need a ride to your next medical appointment? Your Medicaid card is the best place to start. Your transportation options depend on whether you are enrolled in an HMO or have “Straight” Medicaid.
If You Are Enrolled in an HMO:
A Health Maintenance Organization (HMO) is a network of doctors and staff coordinated to provide your care. These organizations are contracted by the State of Michigan to handle your medical transportation.
How to get a ride: Check your Medicaid card for a member services phone number.
Next steps: Call that number directly. The HMO staff will help you coordinate and schedule your transportation.
If You Have “Straight” Medicaid (No HMO):
If you are not assigned to an HMO, your transportation is managed by your local Department of Health & Human Services (DHHS) office. Community Resource staff will help determine what level of service you qualify for and how to book your ride.
Contact your local DHHS office for assistance:
Berrien County: (269) 934-2000
Cass County: (269) 445-0200
Van Buren County: (269) 621-2800
General Resources
Enrollment Information: For more details on Medicaid enrollment, click here.
Your Rights: By law, every Michigan DHHS office must provide written and verbal information ensuring that transportation is available to and from all Medicaid covered medical services. Read Michigan Medicaid Client Rights and Responsibilities.
HMO Providers in Berrien, Cass, and Van Buren Counties
United Health Care
26957 Northwest Hwy. Suite 400
Southfield, MI 48033
(800) 903-5253
- For a ride to a medical appointment, call Care Source at 1-877-892-3995. Please try to call four days in advance.
- FREE non-emergency transportation to: doctor’s visits, medical equipment stores for supplies, mental health clinics, health departments, and vision clinics.
- If you need an urgent ride to your doctor’s office or to an urgent care center sooner than the four-day advance notice, call us and we will help you.
Meridian Michigan
777 Woodward Ave. Suite 600
Detroit, MI 48226
(888) 437-0606 or (313) 324-3700
- Members, providers, caretakers, social workers, and care managers / care coordinators can set up rides to and from medical appointments and the pharmacy.
- Call Meridian transportation at 1-800-821-9369 (TTY: 711). We are here for you 24 hours a day, seven days a week, 365 days a year, including holidays. For routine trips, please schedule your ride at least 72 hours in advance.
- For urgent trips needed sooner than 72 hours beforehand, you must call SafeRide Health directly at 1-877-841-1356 (TTY: 711)
McLaren Health Plan
G-3245 Beecher Rd. Suite 200
Flint, MI 48532
(888) 327-0671
- For non-emergency, medically necessary transportation, call customer service at (888) 327-0671. You may need a referral from your PCP.
- If transportation is needed outside of your county, there is a special review process.
- Contact your DHHS office for help with these services: dental, substance abuse, and some mental health services.
Molina Healthcare
100 W. Big Beaver Rd.
Troy, MI 48084
(248) 925-1700 or (888) 898-7969
- Molina Healthcare will provide transportation to covered services, when you have no other means to get to your doctor appointments, x-rays, lab tests, pharmacy, medical supplies or other medical care.
- Call Member Services at (888) 898-7969. It is important to call 3 days in advance of your appointment to schedule transportation. Have your Member ID Card handy.
- Some services are covered directly by Medicaid, not by Molina Healthcare. These services include: Dental, Substance Abuse, and some Mental Health Services.
Priority Health
1231 E. Beltline NE
Grand Rapids, MI 49525
(888) 975-8102
- We provide transportation free of charge for doctor’s visits, lab visits, non-emergency hospital services, prescription pick-up, dental services, and other Medicaid covered services, whether those services are provided by your Medicaid health plan or through MDHHS directly. In some cases, we may provide bus tokens or if you have your own vehicle or someone else to drive you, you can request mileage reimbursement.
- Please call to set up a ride 4 days in advance of your appointment.
- To schedule a ride, call (888) 975-8102.
Aetna Better Health
1333 Gratiot Ave. Suite 400
Detroit, MI 48207
(800) 947-2133
- Requests for rides must be made three days prior to appointment by calling this number: (866) 316-3784.
- If you need to travel more than 60 miles to see an in-network provider, we may offer coverage. These trips must be for a medically necessary visit, have prior authorization, and be set up at least three business days before your appointment.
- We work with MTM to offer you rides for your nonemergency medical needs. You can get a ride for things like: provider visits, lab visits, dental and oral health services, picking up prescriptions, mental health services, and more!
The Healthy Michigan Plan
Are you looking for health care coverage that works for your health and your budget? Now there is an option to help working people in Michigan get healthy — at a cost that works with your budget.
It’s the Healthy Michigan Plan. See if you are eligible at the Healthy Michigan website. For details of coverage, see the Healthy Michigan Plan Handbook.
Non-Emergency Transportation Services: You can get help with a ride if you do not have a way to get to and from a provider visit that is covered by the Healthy Michigan Plan. You must get approval for non-emergency transportation before your visit. If you are in a health plan, contact your health plan if you need transportation services. If you are not in a health plan, contact your local Department of Health & Human Services specialist.